Cancellation, Reschedule and No Show Policy
At Sense Of Self, you can cancel or reschedule your appointment anytime up to 24 hrs before the start time of the appointment without incurring a fee. We send out text and email notifications 72 hours before the start time of your appointment to make sure you don’t forget, and to leave you plenty of time to cancel or change your appointment before the cancellation window.
To cancel or reschedule an appointment at Sense Of Self either follow the change/cancel link at the bottom of your confirmation or reminder email or email us at bookings@sos-senseofself.com. Because emails are time-stamped and provide a paper trail, we only take email cancellations.
If you wish to cancel or reschedule less than 24 hrs before your appointment, we take 50% of the booking cost as a cancellation fee.
If you cancel, reschedule or don’t show up on the day of your appointment, 100% of the booking cost will be retained/charged as a cancellation fee.
Deposits, Vaulted Cards and Upfront Payments
For all appointments, we take 100% upfront payment, either with a credit card or gift voucher to secure the appointment.
All payments are fully refundable if you cancel or reschedule your booking outside of our 24-hour Cancellation and Reschedule Policy, detailed above.
Our cancellation policy is the same for both massage and bathhouse bookings and exists to protect Sense Of Self and its staff against financial loss, so thank you for respecting it 🧡
Where there is a vaulted card on file it will be charged at the start time of your booking, or if you fail to show up for your appointment.
All credit card details are securely managed by our payment processor Square.
A Note On Lateness
While we understand that things don’t always go to plan, we are not in a position to accommodate guests running behind schedule as it impacts the experience of subsequent guests. So that our staff can take good care of you and ensure a relaxing experience for all, we ask massage guests to arrive 15 minutes before their treatment start time, and bathhouse guests to arrive a few minutes before their session.