Floor Staff
Rolling submissions
Floor Staff @ SOS
Location: Collingwood, Melbourne
On a rotating basis, we consider applicants to our floor staff positions at SOS. This role sees people working as customer service and operational attendants across the SOS bathhouse and massage studio.
This role is suited to someone with exceptional hospitality experience who possesses great time management skills, excellent communication capabilities, and a can-do attitude.
We are keen to meet people who enjoy working in a fast-paced environment, with a dynamic team, and those who have a human-centred approach to guest services.
We value all diversity of bodies and welcome all gender identities and expressions, both in our guests and our team.
Responsibilities:
Ensuring the reception, bathhouse, and all areas of the facility are maintained, are clean, are tidy, and sterilisation practices are maintained at all times
Replenishing stock in the space including laundry, amenities, food and beverage, and hygiene items
Making sure guests feel welcome and comfortable on every visit
Informing guests about the facilities, services and products when visiting the spa, and occasionally when the host needs assistance with the phone
Ensuring all operational protocols are followed and upheld
Knowledge of products, and ability to share knowledge with customers
Showing attention to detail and immaculate presentation
Willingness to work across multiple disciplines
Assisting with guest bookings where necessary
Skills + Availability:
Excellent, clear, and consistent communicator (clients & colleagues)
Calm under pressure - at SOS we have a very demanding and high-paced customer service environment
Self-led and adaptable
Be human-centred care at your core - is driven by achieving things for customers
Flexible with your time, including a willingness to work some weekends - we are open 14 hours a day, 6 days a week
What we can offer:
Casual contract
Ongoing training & professional development
Wellbeing perks and a true commitment to balance
A supportive and dynamic environment
The opportunity to grow with SOS
The application process:
Via the link below, we ask each applicant to answer a set of questions, provide some basic personal information, and their CV
We then go through a blind assessment of the applications, meaning we don't have access to your name, identity, personal details, or CV at that stage, in order to remove bias from the process
Then, based on our panel's review of your responses to the questions, we invite those shortlisted people for an interview
To apply for the role, please complete the following application form here.